Shipping policy

At WillowJax, we aim to deliver your personalised products as quickly and efficiently as possible. Please review our shipping policy below for more details:

Processing Time

All orders are custom-made, and processing times vary depending on the complexity of the order. We typically process and dispatch orders within 1 to 3 business days (excluding weekends and holidays). Once your order has been processed and dispatched, you will receive an email confirmation with tracking details.

Shipping Times

After your order has been dispatched, the delivery times depend on your location:

• UK Orders: Typically delivered within 2 to 5 business days after dispatch.
• International Orders: Delivery times vary depending on the destination, typically within 7 to 14 business days after dispatch.

Please note that delivery times are estimates and may vary due to factors outside our control, such as postal delays or customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and the size of your order. You will be able to view the total shipping cost before completing your purchase.

Tracking

You will receive a tracking number once your order has been shipped. This allows you to monitor your order's progress and estimated delivery date. If you experience any issues with tracking, please contact us at info@willowjax.com.

Delays

While we strive to meet our shipping estimates, occasional delays can occur due to factors beyond our control, such as customs delays, weather conditions, or postal strikes. If you experience an extended delay in receiving your order, please contact us, and we will do our best to assist you.