Refund policy

Return Policy

We are unable to offer returns or exchanges on used items. Please ensure that all details are correct before placing your order, as changes cannot be made once the order has been processed.

If your item is damaged or defective upon arrival, please contact us immediately at info@willowjax.com so that we can evaluate the issue. We may request photos, further details or that you return the item back to WillowJax to assist with processing your claim so please ensure you have these available to show the damaged item/package. 

Damages and Issues

Please inspect your order upon receipt and notify us right away if there is any damage or if you receive an incorrect item. Our team will work to resolve any issues and ensure you receive the product you ordered in perfect condition.

Non-returnable Items

Please carefully review all product information before purchasing.

Unfortunately, we are unable to accept returns on sale items or gift cards.

Refunds for Damaged or Faulty Items

If your return is approved for a faulty or damaged product, you will be refunded through your original payment method within 10 business days after we have inspected and processed the return. Please note that your bank or credit card company may take additional time to process the refund.

If you have any further questions or concerns, feel free to contact us at info@willowjax.com.